Manufacturer Warranty

We stand behind the products and service we provide. We guarantee that if any of our poles fail due to defects in workmanship or materials within two full years from the date of purchase, we will repair or replace all parts found defective without cost. Damage caused by negligence or improper use of our poles, including but not limited to adjusting them with a tool such as wrench or pliers, will void the warranty.

To validate your warranty, you must register your pole purchase, unless you purchased online with Urban Poling.

Satisfaction Guarantee

All Urban Poles accessories come with a 60-day satisfaction guarantee. If you’re not happy for any reason,  simply request a refund authorization, return your poles to us and we’ll issue a refund on your purchase less a nominal admin fee. Return shipping costs are the responsibility of the customer.